Chanel has refused to sell to Russians overseas, who intend to use their merchandise back on home soil. Despite the ban, there are Russians who are determined to buy their fave bags, failing which, they take to social media to denounce the perceived Russophobia
Is it true that Chanel is presently Russophobic, as charged by some Russians online, after they failed to secure their desired items, even when abroad? According to media reports, Chanel stores across the world have stopped selling to Russians who reside in their native land (the French brand has, like their counterparts, stopped operating in cities such as Moscow). Chanel has stated that they are merely acting in accordance with EU sanctions that forbid the export of luxury goods to Russia costing more than €300 (or about S$445), as well as the sale of these goods to shoppers who intend to use them there. Bloomberg quoted a Chanel spokesperson: “We have rolled out a process to ask clients for whom we do not know the main residency to confirm that the items they are purchasing will not be used in Russia.”
Unhappiness over the drastic Chanel move was expressed swiftly on social media. Russian influencers were the first to condemn the purchase ban, as if it they were prohibited from buying sugar. One of them, Liza Litvin, who was shopping in Dubai, was quoted in many news reports to have posted, “I went to a Chanel boutique in the Mall of the Emirates. They didn’t sell me the bag because (attention!) I am from Russia!!!” The outrage was expressed by wealthy Russian fans of Chanel not only in words. Some went even further. Marina Ermoshkina, actress/TV presenter/influencer, was reported to have cut up her Chanels in disgust, and posted a video of the destruction, saying “If owning Chanel means selling my Motherland, then I don’t need Chanel.” It is not known if Chanel has calculated the cost of incurring the wrath of Russian influencers.
Customer browsing at the Chanel store in Takashimaya Shopping Centre
The Russians who were able to score Chanel merchandise were reportedly told to put their signature to an agreement that they will not use—or wear—their new purchases in Russia. Ms Litvin confirmed this by sharing on social media that Chanel “has a new order that they only sell after I sign a piece of paper saying that I won’t wear this bag in Russia.” The company has admitted to the press that “a process” is in place to ensure that what they sell do not cross into Russia. Many Russians call this need for signed assurance before a transaction can be completed “humiliating” and a slap to the staggering amounts they had been spending in Chanel stores.
It is remarkable that Chanel remains so desirable that some Russian women are willing to face painful loss of pride to buy something from the house. Despite repeated price increases globally in the past two years and, now, this ban, these Chanel measures have not put a damper on Russian enthusiasm for Chanel, or the die-die-must-have stance that many women here would relate to. This surprised many observers: “Chanel is not that exclusive to be this desirable”. Wherever you go, from neighborhood shopping centres to Orchard Road malls, you’d see someone carrying (rather than wearing) something with the familiar double Cs, they noted.
Curious to know if the ban is extended to these parts (or SEA), we asked a member of the three-person staff manning the queue outside the newly refurbished Chanel store in Takashimaya Shopping Centre. She said she wasn’t aware and would have to ask her manager. Before she disappeared inside, we wanted to know as well if a Singaporean buying for another Singaporean residing in Russia is allowed. In less than a minute, she was back. Cheerily she said, “All are welcome.” We expressed surprise. And she repeated, “All are welcome. Everyone can buy.” Two women, who had just scanned the QR code on a tablet held by another staffer to receive a queue number, heard our query. One of them asked the other, “Got ban, meh?”
Illustrations: Just So