H&M: Multi-Label Online Store

The Swedish fast fashion giant allows other brands to trade on its e-commerce site in Sweden and Germany

According to a recent Reuters report, H&M won’t be just selling the group’s own labels on their e-store. The news outlet quoted an H&M spokesperson saying that online shoppers can now also purchase from a “curated selection of other fashion brands” in Sweden and Germany. The brands cited are namely jeans and streetwear names: Lee, Wrangler, and Kangol. This expanded mix was made available in Germany this month. A quick look at the Swedish page saw at least 20 non-H&M brands, including the footwear of GH Bass (and even Crocs!), bags of Hershel, and eyewear of Le Specs. There is no mention of introducing this enhanced e-commerce concept outside Europe, only that they “will gradually add more markets online”.

H&M has been comparatively slow in turning to the potential of online selling (although their Swedish site has been around since 1998), compared to others, such as Zara or Uniqlo. As their physical stores are looking a shadow of their earlier selves, the company needs online presence to boost their waning appeal, even with the reported 23% hike in first quarter sales. Some observers say that H&M needs to strengthen their online offerings in the wake of the onslaught by China’s Shein, coupled by increasing difficulty in the Chinese market, where it is (still) suffering backlash against its decision to stop using cotton from Xinjiang. H&M needs to shore up its brand positioning by doing more, and online seems the natural place to press on. Their online sales achieved last year was in the neighbourhood of one-third of total sales.

The inclusion of third-party brands reminds us of e-stores such as Zalora, ASOS, and Urban Outfitters, all with their house labels too. Despite the variety of brands, hm.com, is still primarily and aesthetically H&M, comprising at the fore, their own products. To seek non-H&M names, you need to click on ‘H&M with friends’ which allows you to “shop by brand”. While the site layout is similar to its competitors’, hm.com is not exactly fizzing with excitement. It could do with the elusive quality known as fun or what e-tailers like to call experiential. It is perhaps telling that despite including the group’s kindred labels, such as Monki, & Other Stories, Arket, and Weekday (all not available here), H&M’s e-commerce offering requires the presence of other brands to augment its merchandise breadth as the world’s second-biggest clothing retailer.

File photo: SOTD

One thought on “H&M: Multi-Label Online Store

  1. This idea has taken on like an infection in marks and spenser food retail as well. You will find kellogs corn flakes among their range stylized products.
    So M&S is motivational and Kellogs is impluse retail. Amazing!

    Liked by 1 person

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